How To Avoid 

Burnout at Work

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.

She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Jeanne Bliss

Work is an intense and intensely personal experience. Poet David Whyte said, “Work is where we can make ourselves; work is where we can break ourselves.” We’ve seen so much of the making and breaking in this world of fast paced startups, big exits, and failures. Perhaps the greatest detriment has been the rise in burnout and depression in the work community, particularly in startups. There was a statistic floating around last year postulating that 70% of people are unhappy at work. Showing up day after day for something that fails to ignite your bones takes a toll on mental and physical health. What kind of work can a company produce with the human hearts at the helm all in malaise?

What follows is our absolute best advice on how to navigate the work world without losing yourself in the fire.

 

Jerry Colonna is the CEO, and co-founder, of Reboot.io, an executive coaching and leadership development firm whose coaches and facilitators are committed to the notion that better humans make better leaders.

ABOUT JERRY

For nearly 20 years, he has used the knowledge gained as an investor, an executive, and a board member for more than 100 organizations to help entrepreneurs and others to lead with humanity, resilience, and equanimity. Previous to his career as a coach he was a partner with JPMorgan Partners (JPMP), the private equity arm of JP Morgan Chase. He joined JPMP from Flatiron Partners, which he launched in 1996 with partner, Fred Wilson. Flatiron became one of the most successful, early-stage investment programs in the New York City area. He lives in Boulder, Colorado.